INFO & ADVICE

Adventure Sports:
Flachau beckons with three adventure sports centres. For more information go to www.alpincenter.at www.acf.co.at and www.fun-pro.com

Culture:
Those interested in culture can buy the Salzburger Land Card. This is a fantastic offer as it includes admission to all sights in the Salzburger Land and one day sightseeing in the Town of Salzburg. Destinations for day trips in the close vicinity are the Hallein salt mine, the Lichtensteinklamm gorge, Großglockner mountain, the town of Salzburg , the largest ice caves on earth at the Eisriesenwelt, the Hohenwerfen fortress and many more. More information on the Salzburger Land Card is available at www.salzburgerlandcard.com

Check-in time
Regular check-in time is from 3pm until 8pm. If you arrive before or after these hours, please let us know by calling 0043 6457 3300.

Payment:
You can make a bank transfer before arrival or pay in cash during your stay. Unfortunately, we do not accept cash cards or credit cards.

Cleaning:
Cleaning services during the week are not included in the price of the final clean-up. We are happy to lend you a vacuum cleaner and cleaning utensils. Dishwasher tabs, refuse bags and toilet paper are not included in the price.

Washing machine:
In Haus Sonnfeld we provide a washing machine and a tumble dryer (both coin-operated) for all our guests.

Baby/toddler facilities:
We are happy to supply baby/toddler facilities free of charge for you. We will provide you with a cot with accessories and, depending on what you need, a highchair, a baby's changing mat, nappy disposal facilities and a bottle warmer. Please let us know that you are travelling with a baby or a toddler when making the reservation and we will make sure to provide you with a cot and accessories. Further equipment is available upon request.

Bed linen and towels:
Bed linen as well as one set of towels in the apartment and one change of towels during the week are included in the price.

Telephone:
In Haus Sonnfeld the apartments are equipped with telephones from which you can make and receive calls. On the horse farm and in Haus Bliem there are no telephones.

Horse-riding:
We are happy to lend you riding helmets free of charge. To go on horseback, you need sturdy shoes and a pair of long trousers. Riding boots and jodhpurs are not obligatory.

Ski rental:
We have an in-house ski rental where our guests receive a 20% discount. On the website www.sportimort.at you can pre-book skis and get general information.

Ski buses:
Directly outside the house there is a ski bus stop. The ski buses run every 20 minutes and it takes approx. three minutes to reach the skiing area Flachau-Wagrain-St.Johann. The ski bus for the skiing area Zauchensee-Flachauwinkel-Kleinarl stops outside the house as well and it runs approx. every 20 minutes.

Cross-country skiing:
The cross-country ski trail can be accessed directly from our apartments and leads to Altenmarkt/Radstadt, Flachau/Flachauwinkel, Höch castle and Wagrain. The trail is also ideal for a pleasant walk.

Shop opening hours:
In winter, shops are open until 6pm on Saturdays and from 3pm until 6pm on Sundays.
In summer, shops are open until 5pm on Saturdays and are closed on Sundays.
Close by there is an Edeka supermarket and a Penny discount supermarket. A pharmacy, a Billa supermarket and clothes shops are located in Altenmarkt, 2.5 km away. The discount supermarket Hofer (Aldi) is in Radstadt, 5 km away.

BOOKING CONDITIONS

Terms of Payment:
After receiving the booking confirmation, you are required to pay a deposit. We will inform you of the amount due in the booking confirmation. Final payment is either due before departure by bank transfer or during your stay in cash.
If you pay by bank transfer, please use the IBAN and the SWIFT code in order to avoid any additional charges. Any fees are equally split between the landlord and the tenant.
Arrival at a later date or departure at an earlier date will not be taken into consideration.

Bank details:
Recipient of payment: Urlaubsland Sonnfeld, Karin Bliem, Gemeindestraße 284, 5542 Flachau,
Bank sort code: 35004; Accont number: 4156485; Bank: Raika Reitdorf;
IBAN: AT52 3500 4000 0415 6485; SWIFT code: RVSAAT2S004

Cancellation policy:
up to 30 days before departure: no cancellation fees.
between 29 and 15 days before arrival: 25% of the apartment cost.
between 14 and 8 days before arrival: 50% of the apartment cost.
between 7 and 2 days before arrival: 80% of the apartment cost.
up to 1 day before arrival: 100% of the apartment cost
You are advised to take out cancellation insurance!